Frequently asked questions
How long does delivery take?
Orders are fulfilled within 2-3 business days. At checkout you may then choose First Class (1-2 days) or Second Class (2-3 working days). Meaning average turnaround time can be anywhere between 2-5 business days.
How long do the baked goods last?
Cookies and Brownies can last up to a week if kept in a seal tight container. Please note this can differ depending on delivery choice. For best results pop in microwave for up to 15 seconds and serve with ice cream!
How do I order?
Have a look through our amazing selection of goodies.
Can I order cookie toppings or sweets not on the list?
If there's something you fancy but can't see or you'd like a box to be themed around a certain chocolate/sweet please send us an email before ordering and we will get in touch as to whether we can fulfil your special request.
Do you cater to allergies?
All products are handled and baked at the same time.
See each page for ingredients. Allergens are listed on the back of all boxes.
Are your boxes vegan/halal/gluten free?
We have started to introduce vegan options but are trying our best to offer the best and therefore are taking a little longer to grow our collection.
Payment and Delivery
Payment must be made online at time of ordering.
Do you cater for events?
Yes! Send us an email at firstname.lastname@example.org with as much information as possible and we can get back to you with ideas and pricings.
Do you have a shop?
Our store is currently mainly online. We sometimes do pop up markets at our local high street. Please see our instagram page for upcoming dates.
Can I pick up an order if I live locally?
Yes! When checking out there is an option for pick up. You will receive a confirmation email regarding your order. Once your box is ready for pick up, you will receive another email which will include our address. Please do not collect until you have received this email.
How does the DIY box work?
As we have a lot of customers asking to create their own we have made this page in order to hopefully make your own touch to a box.
Why can't I add a personalised message on certain items?
Some items are sent as they are in a mailing bag rather than a gift box such as the pick n mix bags, therefore we are unable to include a message unless they are added as an extra in a chosen box.